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Home > Solutions > IT Services > OOS & Outsourcing
OSS & Outsourcing
WHEN SOMETHING GOES WRONG WITH YOUR NETWORK, you need professionals who will get you up and running as quickly and painlessly as possible. TerraLink specialists work independently or supplement the skills of your in-house IT team to resolve problems and ensure a quick recovery. Specialists from our team of over twenty engineers with an unmatched set of certifications, and skills and experience can be on-site within two hours to solve problems ranging from minor technical glitches to full blown disasters.
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Working with our partners we have developed three special programs to be available in 2009*:
IT infrastructure support for just 15 000 RUR /mo.
Up to 30% discount on all services provided.
IT support without minimum monthly commitment.
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But a service contract with TerraLink goes far beyond reacting to your emergencies. As full service IT consultants, we acquire a deep understanding of your systems, and then work pro-actively with you to support your growth and strategic objectives and to ensure peak performance of your IT infrastructure.
Working together with you and your IT department, our consultants and engineers analyze your network, perform preventative maintenance, and upgrade and develop your systems. You will receive management reports detailing trends in your network and use of service, suggestions for improvements, and full documentation of all changes and work done on your systems.
Whether your service requirements are limited to a small office of ten computers, or a large multi-site enterprise level network, you can have confidence in TerraLink's ability to support you today and in the future.
What a TerraLink Service Contract means to you:
- GUARANTEED ON-SITE RESPONSE TIME:
The reliability of knowing that technicians will be there when you need them.
- QUALIFIED EXPERTS:
Our team of professional engineers provide a range of skills and depth of experience unmatched in the market.
- DISCOUNT OFF STANDARD HOURLY RATES:
You save money. The greater your needs, the lower the rate.
- NO-NONSENSE "OPEN SERVICE" POLICY:
No limitations, no stipulations that your equipment is bought from us, no exclusions of what is covered.
- CONVENIENT REGULARLY SCHEDULED VISITS:
A technician will visit your site to perform preventative maintenance and any tasks you have waiting.
- SATISFACTION GUARANTEED:
All work performed under the service contract is guaranteed. If you are not satisfied with the work, or the time we needed to do it, you don't pay for it. You can always be sure we use no more time than necessary to do the best job possible.
- Our service contracts have the flexible structure providing accordance with concrete requirements of your company both in cost, and in efficiency of reaction.
- Service price is defined according to the hourly tariff. The tariff of each kind of service depends on degree of urgency and from your tasks.(Information on tariffs you can find here)
- Security.
- Reliability.
TerraLink renders Services
IT Audit and Consulting
Centralized HelpDesk Services
Offices IT support
IT personal outsourcing
Full range infrastructure solutions
Project Management and System Implementations
*please contact Michail Danilov for more details
DanilovM@terralink.ru
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